Legal
Cookie Policy
Last updated: 11 June 2025
This policy explains how Shunpanda uses cookies and similar tracking technologies on our website and mobile applications. It covers what they are, why we use them, and how you can control them.
What are cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website or use a web-based application. They are widely used to make websites work more efficiently, to remember your preferences, and to provide usage information to site operators.
Similar technologies include web beacons (pixel tags), local storage, session storage, and software development kit (SDK) identifiers used in mobile applications. This policy covers all such technologies collectively referred to as “cookies”.
How we use cookies
We use cookies and similar technologies to:
- Keep you signed in to your account securely
- Remember your settings and preferences
- Understand how our website and app are used so we can improve them
- Detect and prevent fraudulent activity and security threats
- Measure the performance of our marketing campaigns
- Enable features such as saved addresses and recent activity
Cookies we use fall into the four categories described below.
Categories of cookies we use
These cookies are essential for the website and application to function. They enable core features such as authentication, security, and session management. The Service cannot be provided without these cookies.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| session_id | Shunpanda | Maintains your authenticated session | Session (cleared on logout) |
| csrf_token | Shunpanda | Prevents cross-site request forgery attacks | Session |
| auth_token | Shunpanda | Stores your authentication state securely | 30 days (or until logout) |
| cookie_consent | Shunpanda | Stores your cookie preferences | 1 year |
Functional cookies remember your preferences and settings to enhance your experience. For example, remembering your preferred language, region, or theme. Disabling these cookies may affect personalisation features.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| locale | Shunpanda | Stores your language and regional preferences | 1 year |
| theme | Shunpanda | Remembers light/dark mode preference | 1 year |
| recent_addresses | Shunpanda | Saves recently used delivery addresses for quick re-use | 90 days |
Analytics cookies help us understand how visitors interact with our website and app — which pages are most visited, where users encounter errors, and how the product can be improved. All analytics data is aggregated and does not identify you personally.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Google Analytics (Google LLC) | Measures website traffic, user behaviour, and engagement metrics. Data is pseudonymised. | Up to 2 years |
| __fb_pixel | Meta Pixel (Meta Platforms, Inc.) | Measures the effectiveness of our advertising campaigns. No personalised ads are served within our Service. | 90 days |
| amplitude_id | Amplitude, Inc. | Product analytics — tracks feature usage and funnel completion to guide product decisions. | 10 years (resettable) |
| sentry_replay | Sentry (Functional Software, Inc.) | Session replay to diagnose crashes and UI errors. PII is masked. | Session |
Marketing cookies are used to show relevant Shunpanda advertisements on other websites and to measure ad campaign effectiveness. We do not serve third-party ads inside our platform. These cookies track visits across sites but do not contain personal information that identifies you.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta Platforms, Inc. | Used by Meta to deliver Shunpanda re-engagement ads on Facebook/Instagram to users who have visited our site | 90 days |
| ads/ga-audiences | Google LLC | Used by Google Ads to re-engage Shunpanda visitors across the Google Display Network | Session |
| _gcl_au | Google LLC | Google Ads conversion tracking — measures sign-up and booking events after an ad click | 90 days |
Third-party cookies
Some cookies on our website are set by third-party services we use. These third parties may use the data they collect for their own purposes in accordance with their own privacy policies.
Key third-party cookie providers include: - Google LLC (Google Analytics, Google Ads): policies.google.com/privacy - Meta Platforms, Inc. (Facebook Pixel): facebook.com/policy - Amplitude, Inc.: amplitude.com/privacy - Sentry (Functional Software, Inc.): sentry.io/privacy
We do not have direct control over these third-party cookies. If you wish to opt out of these cookies, please use the opt-out mechanisms provided by those companies directly, or disable the relevant category using our cookie preference centre.
Mobile application tracking
Our mobile applications (iOS and Android) do not use browser cookies but use equivalent identifiers, including:
Device advertising identifiers: We may use Apple's IDFA (Identifier for Advertisers) and Google's Android Advertising ID (GAID/AAID) to measure the effectiveness of our own marketing campaigns. We do not share these identifiers with third-party advertisers.
Firebase Installation ID: A non-personal identifier used by Firebase Analytics and Cloud Messaging to associate analytics events and push notification tokens with a device.
iOS opt-out: Settings → Privacy & Security → Tracking → toggle off "Allow Apps to Request to Track".
Android opt-out: Settings → Privacy → Ads → "Opt out of Ads Personalisation" or "Delete advertising ID".
Your choices and how to manage cookies
You have several options for managing cookies:
Cookie preference centre: You can update your preferences at any time by clicking "Cookie Settings" in the footer.
Browser settings: Most web browsers allow you to control cookies through their settings. - Chrome: Settings → Privacy and security → Cookies and other site data - Safari: Settings → Privacy → Manage website data - Firefox: Options → Privacy & Security → Cookies and Site Data - Edge: Settings → Cookies and site permissions
Blocking all cookies: Please note that blocking all cookies (including essential cookies) may prevent you from logging in and using the core functionality of the Service.
Cookie retention periods
Cookies are either "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period). The retention period for each cookie is listed in the tables above.
We regularly review the cookies we use and delete those that are no longer necessary.
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or practices. When we make material changes, we will update the "Last updated" date and notify you via a website banner or in-app notification.
Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
Contact us
If you have questions about our use of cookies or this policy, please contact us:
Email: privacy@shunpanda.com Website: shunpanda.com/contact