Frequently asked questions

Shunpanda is a last-mile delivery platform that connects businesses with reliable, vetted drivers. Whether you need to send a small parcel across town or manage hundreds of daily deliveries, Shunpanda gives you the tools to do it with full visibility and confidence.

We are currently live in 50+ cities across Africa and the world. We are expanding rapidly — if your city is not listed, you can join our waitlist and we will notify you when we launch near you.

We support everything from small parcels and documents to large furniture and palletised goods. Just select the appropriate vehicle type when placing your order — options include motorcycles, sedans, pickups, vans, and flatbed trucks.

Limits depend on the vehicle type selected. Motorcycles handle up to 20kg; vans up to 500kg; flatbed trucks up to 3,000kg. Our booking flow will guide you to the right vehicle based on what you enter.

Visit our driver sign-up page, complete the form, and upload your documents (driver's license, vehicle registration, insurance). Our team reviews applications within 48 hours. Once approved, you can immediately start accepting deliveries.

Earnings are released automatically once a customer confirms delivery. You can withdraw to your mobile money wallet (EcoCash, M-Pesa) or bank account at any time, with no minimum withdrawal threshold.

We require photographic proof of delivery (POD) for all orders. If a dispute arises, our team reviews the evidence and resolves it within 24 hours. Drivers are protected as long as POD was submitted correctly.

Absolutely. You are an independent operator. Go online when you want, go offline when you need to. There are no shift requirements or minimum hours.

Pricing is based on distance, vehicle type, and time of day. You will see a full price breakdown before confirming your booking. There are no hidden fees.

We accept Visa/Mastercard, PayPal, EcoCash, M-Pesa, and OneMoney. Enterprise clients can also pay via monthly invoice.

Yes. Every delivery generates a tax receipt sent to your registered email. Enterprise clients receive consolidated monthly invoices with VAT breakdowns.

If a delivery is not completed due to driver error or a platform issue, you are entitled to a full refund. Refunds are processed within 3–5 business days back to your original payment method.

Yes. Pro plans include team management for up to 5 seats. Enterprise plans support unlimited seats with role-based permissions — dispatchers, managers, finance, and administrators.

Yes. Pro and Enterprise plans include RESTful API access for integrating Shunpanda into your own systems — ERP, order management, WMS, or custom dispatch tools.

Enterprise clients can white-label the customer-facing tracking page with their own logo and colours, so your customers see your brand throughout the delivery journey.

Enterprise SLAs include 99.9% platform uptime, sub-5-minute driver assignment, and 24/7 dedicated account support with a named account manager.

Once a driver accepts your order, you receive a tracking link. The live map updates every 10 seconds with the driver's GPS position, current ETA, and milestone notifications (pickup confirmed, en route, nearby, delivered).

Drivers are required to photograph the delivered item at the destination and optionally collect a recipient signature through the app. POD is stored on your account and accessible at any time.

If a delivery misses its estimated window, you will be notified automatically with an updated ETA. For significant delays caused by the driver or platform, you may be eligible for a partial credit.

Yes. You can schedule deliveries up to 7 days in advance. Scheduled deliveries are assigned to drivers 30–60 minutes before the pickup window.