Frequently asked questions

Shunpanda is a logistics platform that connects senders with trusted, verified drivers for deliveries, moves and freight. Whether you're sending a single parcel across town or moving a full truckload, you can book in under a minute and follow every trip live.

We are currently live in 50+ cities across Africa and the world. We are expanding rapidly — if your city is not listed, you can join our waitlist and we will notify you when we launch near you.

We support everything from small parcels and documents to large furniture and palletised goods. Just select the appropriate vehicle type when placing your order — options include motorcycles, sedans, pickups, vans, and flatbed trucks.

Limits depend on the vehicle type selected. Motorcycles handle up to 20kg; vans up to 500kg; flatbed trucks up to 3,000kg. Our booking flow will guide you to the right vehicle based on what you enter.

Visit our driver sign-up page, complete the form, and upload your documents (driver's license, vehicle registration, insurance). Our team reviews applications within 48 hours. Once approved, you can immediately start accepting deliveries.

Your customer pays you directly when the trip is complete — in cash or EcoCash. The fare is agreed in the app before you accept the job, so you always know exactly what you'll collect.

We require photographic proof of delivery (POD) for all orders. If a dispute arises, our team reviews the evidence and resolves it within 24 hours. Drivers are protected as long as POD was submitted correctly.

Absolutely. You are an independent operator. Go online when you want, go offline when you need to. There are no shift requirements or minimum hours.

You see the fare before you confirm, based on distance and vehicle type, and it's agreed with your driver in the app before the trip starts. There are no hidden fees.

You pay your driver directly at the end of the trip, in cash or EcoCash. Because the fare is agreed upfront, there are no surprises at drop-off.

Yes. Every completed trip is saved in your booking history with a digital receipt showing the route, driver and agreed fare.

You only pay your driver once the job is done, so you never pay upfront for a trip that doesn't happen. If something goes wrong during a trip, contact our support team and we'll help resolve it with the driver.

Yes. Corporate accounts support multiple team members with role-based permissions — for dispatchers, managers, finance and administrators.

Enterprise customers can integrate Shunpanda with their own systems — ERP, order management, WMS or custom dispatch tools. Talk to our sales team to get set up.

Enterprise clients can white-label the customer-facing tracking page with their own logo and colours, so your customers see your brand throughout the delivery journey.

Enterprise SLAs include 99.9% platform uptime, sub-5-minute driver assignment, and 24/7 dedicated account support with a named account manager.

Once a driver accepts your order, you receive a tracking link. The live map updates every 10 seconds with the driver's GPS position, current ETA, and milestone notifications (pickup confirmed, en route, nearby, delivered).

Drivers are required to photograph the delivered item at the destination and optionally collect a recipient signature through the app. POD is stored on your account and accessible at any time.

If a trip runs behind its estimated time, you'll see the updated ETA on the live map. For significant delays, our support team will follow up with the driver and keep you informed.

Yes. You can schedule deliveries up to 7 days in advance. Scheduled deliveries are assigned to drivers 30–60 minutes before the pickup window.